Your statutory rights are not affected by any of the following store policies.
Online Ordering
Here at Valverdi we are committed to ensuring that your details are both safe and secure. You can visit our website without revealing information about yourself. For online ordering card processing we use SagePay (100% safe and secure) to secure all payment information. Paypal (including Paypal Pay-In-Three payments go through their secure gateway. Klarna payments also go through their own secure gateway.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store information such as credit card details on this site.
Please feel assured that ordering online through Valverdi is safe and secure!
Privacy Policy
Cookies
Our site uses cookies to keep track of your shopping basket. Cookies are text files stored on your computer. We use cookies to identify you so that we can retrieve your information and you don't have to re-enter it each time you visit our site. Keep in mind that most online shops use cookies. Cookies are not able to gather information from your computer.
Remarketing is the practice of showing targeted adverts to users who have been on a website once they have left that website, based on the pages they visited. Valverdi may use remarketing from time to time to show users items they may be interested in purchasing and to serve as a reminder of the Valverdi brand. Third party vendors, including Google, show our adverts on sites across the Internet and use cookies to serve ads based on a person's past visits to our website. You can choose to opt out of Google's use of cookies by visiting Google's Ads Settings.
Contact Information and Subscriptions
We require your name, billing address, phone number, email address, and credit card information to process any order that is placed on our website. We will only contact you using this information if there are any questions regarding your order or if we need to make you aware of anything in relation to the order that has been placed.
The Valverdi registration form requires users to give us contact information - name, phone number, address, and email address. If you subscribe to our mailing list, we will use customer contact information from the registration form to send the user information about our company and special offers. Users may opt-out of receiving future mailings by choosing to unsubscribe.
It's important for you to keep your contact information correct and up-to-date. This allows us to provide you with the highest levels of customer service and enables us to keep you informed of all of our latest offers and deals. We will never share any of your details with third parties, except where it is necessary to process your order (i.e. delivery companies).
Links
Valverdi may at times contain links to other sites. We are not responsible for the privacy practices or the content of such websites.
Returns and Refunds Policy
Please refer to the Returns and Refunds page for information regarding our policy on returns and refunds.
Pricing
Goods are charged at the price shown on the product pages on the date the customer places the order. Price include VAT. Prices are correct at the time of publication. Orders will be processed at our published prices; however, if there is an unexpected change in price, or if the price on-site is wrong due to a technical oversight, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
Please email us at info@valverdi.co.uk if you wish to complain about any part of our service. Your complaint will be dealt with promptly and efficiently. We will endeavour to resolve any issues effectively and confidentially.