Store Policies Provides information on store policies.

Store Policies

Online ordering with us is safe and secure!

Green Garden is committed to ensuring that your details remain safe and secure. You can visit our website without revealing any information about yourself. For online order processing, we use SagePay to handle all payment information - we never have access to your card details.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers on this site.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods you must inform us within 14 days of your receipt of the goods. We will exchange items that are faulty or have been supplied incorrectly when notified within 14 days of the customers receipt of the product - subject to our terms and conditions. All products to be returned must be carefully repackaged in their original packing. Tiles MUST NOT be fixed, or they will be ineligible for return.

If you wish to change your mind after you have received you goods, you must notify us within 14 days if you would like to return any items. Returned goods must then reach us within 30 days. Returned goods may be subject to a handling charge.

Delivery Information

Delivery charges are calculated on a per-product basis. You can get a delivery estimate in the basket before you checkout.


Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


If you wish to complain about any part of our service, please email us at Your complaint will be dealt with promptly. We will then endeavour to resolve any issues effectively and confidentially.

Enquiries0333 320 70 36Week Days 8am - 5pm


At Green Garden Paving we are passionate about porcelain. As UK market leaders in the supply of porcelain paving, we stock a variety of vitrified products suitable for a range of landscaping and architectural projects. We have over sixty years experience in the tile industry, which gives us valuable knowledge and experience in working with porcelain. We believe that porcelain cannot be treated in the same way as traditional paving products, which is why we recommend different installation methods to many of our competitors who specialise in natural stone or concrete paving.

All external porcelain at Green Garden Paving is a minimum of 18mm thick with R11 rated slip resistance. We offer full or cut samples and delivery is free on all orders over £300 (ex VAT). Products are available from stock in our Hampshire warehouse, where you can also view our external porcelain display garden which has been installed using the PorcelQuick Adped system. If you have any questions please do not hesitate to contact one of our friendly team for advice.

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Registered in England & Wales, Company Reg. No. 1224335